In the broadest sense, sustainability refers to the ability to maintain or support a process continuously over time. In business and policy contexts, sustainability seeks to prevent the depletion of natural or physical resources, so that they will remain available for the long term.

In recent years, sustainability has gained importance in the MICE sector, and this has been reflected in the questions our customers are asked during the RFP process.

Therefore, as important hospitality companies, it is important we align our answers to provide traceable, rigorous, and consistent information. This will give hotels a competitive advantage because it will strengthen the company’s credibility on sustainability issues and strengthen the relationship with our customers.

Today, sustainability is often conceptualized under the acronym ESG, which stands for "Environmental, Social & Governance.” Therefore, when discussing sustainability, we often refer to our company's commitment to consider environmental, social and governance matters, in its corporate policies, public commitments and in the strategic approach "Responsible Business".

In Melia’s strategy, it commits to decarbonising its business model and to fight climate change. In doing so, it is aligning with the EU’s objectives and complying with other regulations concerning sustainability.

With the increase in demand of large accounts that require information relating to ESG criteria, the Meliá Hotels International sustainability team has identified probable questions and prepared the answers. This aims to reduce the time spent completing a RFP and to ensure we are submitting legitimate and rigorous answers.