If you have a complaint against a member of SITE for any business practice you believe is unethical and a possible direct violation of SITE’s Code of Ethics.
We recommend the following available options:
- Contact the SITE member immediately and explain your concerns.
- If the SITE member cannot or will not correct the issue to your satisfaction, call or write the member and explain the situation and outline the steps you would like taken.
- If the member does not resolve the matter, you may file a complaint with SITE’s Ethics Committee
SITE does not handle
- Employee/employer disputes
- Discrimination claims
- Matters that are/have been litigated/arbitrated
- Complaints from or against individuals not engaged in SITE
- Issues challenging the validity of local, state or federal law
- Matters not related to SITE issues
SITE Accepts complaints that meet the following criteria
- The complaint includes the complainant’s name, postal address and email address
- The complaint includes the accused member’s name, and provides sufficient information about their alleged violation of the SITE’s Code of Ethics
- The complaint clearly indicates what resolution is being sought
- The issue must have arisen within the previous 12 months
- The complaint contains no abusive language
You will need the following information at hand to help you complete the complaint form:
- The party involved
- Identification of item(s) in the Code that you believe were violated
- The date and details of the incident
- Efforts made to resolve the matter
- Responses from or actions if any, taken by the other party to resolve the matter
- What resolution is being sought?
- If available, please provide supplemental documentation
SITE does its best to ensure that complaints are handled confidentially, appropriately, and promptly but will only review complaints which are submitted on our standard form. The complainant will be notified that SITE is in receipt of the complaint
Complaints are reviewed within 15 business days of receipt of the completed form. SITE’s Ethics Committee reviews and analyzes each complaint, determines whether a violation of the SITE Code of Ethical Conduct has occurred and if an inquiry should be opened.
If it is determined by the Committee that the alleged Code violation lacks merit, further investigation on the matter shall terminate and the complaining party shall be immediately notified in writing with an explanation/opinion as to why the allegation lacks merit.
If the Committee has reason to believe that a SITE member has violated the Code, the Committee will forward details of the complaint to the offending member together with a letter via email. The member will be notified that a preliminary investigation of a specified possible violation has been conducted and requesting the member’s cooperation in supplying necessary information, documentation, and explanatory comment. The SITE Member has 10 business days business days to respond to the complaint.
The Committee will review the response given by the SITE member within 10 business days of receipt. The Committee will then send all parties involved a letter via email after reviewing the complaint and response, outlining its assessment and suggested remedy.
If the SITE member wishes to resolve the matter as suggested, they will need to notify SITE in writing within 10 business days
Refusal to adhere
In the event a member refuses to cooperate with the Committee and refuses to supply necessary information, documentation and explanatory comment or objects to the suggested remedy within the given time frame, a final email will be sent to the member informing that failure to respond may result in favor of the complainant, i.e., presumption in favor of complainant. The SITE Member will have five days to lodge a formal complaint to this decision in writing.
Remedies for violations can include written warning, probation, suspension, or expulsion from SITE membership.