When it comes to events, choosing the right venue is essential for creating a memorable experience. Event organizers know that seamless service, flexibility, and unique offerings are key. So, what sets top hotels apart in this competitive landscape? 

Our latest Top Hotels List reveals the hotels that come out on top. Keep reading to learn how these hotels stand out from the competition and impress event organizers year after year.

 

1. Customer-Centric Approach

Event organizers are under pressure to deliver top-notch experiences. Hotels that prioritize customer service and go above and beyond to solve challenges stand out. Take JW Marriott Nashville, for example. Their luxury service, focus on sustainability, and unique partnerships with local organizations make them a top choice for planners. 

Key Takeaway for Planners: Select hotels committed to customer service. You’ll get a sense of this through RFP responses and the way they communicate with you from the start.

2. Creativity and Flexibility

Events thrive on creativity and flexibility. Hotels that offer unique event spaces, creative amenities, and a willingness to think outside the box can make a lasting impact. The Philadelphia Marriott Downtown set itself apart with a full renovation, incorporating flexible meeting spaces and multi-sensory experiences like cooking events and wine tastings. Look for venues that encourage out-of-the-box thinking and embrace new ideas.

 

3. Building Trust with Long-Term Relationships

Trust is the foundation of lasting partnerships between event organizers and hotels. Hyatt Regency Grand Reserve Puerto Rico, for instance, focuses on understanding their clients’ needs and providing personalized service.For event organizers, this means consistent communication and a hotel team dedicated to creating unique, customized experiences. Look for hotels that assign dedicated account managers to foster a deeper understanding of your goals. 

4. Harnessing Technology for Efficiency 

Event organizers often juggle multiple tasks at once, and technology can make all the difference. Hotels like the Hilton San Diego leverage advanced tech like 3D tours and LED displays to enhance the guest experience and streamline event logistics. Incorporating event tech, such as Cvent’s event diagramming and Passkey for room block management, can save time and ensure a seamless experience for both planners and attendees.

 

5. Unique Venue Experiences

Hotels that offer one-of-a-kind experiences, from stunning outdoor spaces to unique local attractions, stand out. The Fairmont Banff Springs, a Scottish castle built in 1888 that’s situated in the Canadian Rockies, provides breathtaking views, luxurious amenities, and unique experiences like skiing, hiking, and golf. Consider venues that offer distinctive features and showcase the local culture to make your event truly unforgettable.

 

Final Thoughts

Every hotel is different, but the greatest ones, in addition to the points mentioned in this article, are efficient, great with communication, and committed to the evolution of the event experience.