Online Course

The Customer Experience and the importance of communication

Leave a positive, lasting impression on program participants

  • Build WOW experiences with strong communication and a service culture
  • Strengthen partnerships for long term success

Description: In this course, participants see how a service culture and communication can impact the success of incentive travel management. Along with peers, participants explore what makes incentive travel a memorable WOW experience so that it has lasting effect on participants and take away practical ideas for conveying a service culture in your communications.

Learning Objectives:
At the conclusion of this course, participants should be able to:

  • Describe the importance of building relationships with clients, suppliers, resources and staff
  • Demonstrate communication that needs to occur during an incentive travel program
Online Courses


$59 USD





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SITE offers a number of options and categories for individual and group membership. Find the one the best suits you and connect with the Business Events industry’s only association dedicated to incentive travel.